In order to abide by CDC recommendations to protect our team and clients, we request that all clients that are showing signs of illness that can be associated with COVID-19 remain at home and not bring their pet to Old Mill Veterinary Hospital (OMVH). If your pet is in need of more immediate medical care and you do not have someone else that can bring them in for their urgent needs, call and we will have you speak with one of our licensed personnel to determine the best course of action.

For individuals not showing signs, below are our current protocols in place. If you are not comfortable with these new temporary protocols, we ask that you reschedule your appointment for a later time when we will hopefully return to regular business practices.

 

NEW HOSPITAL HOURS MONDAY – FRIDAY 7AM TO 7PM; SATURDAY 8AM TO 3PM

 

For Exam and Technician Appointments

1. In order to minimize contact distances between our pet owners and our staff in our building that has small spaces including exam rooms and foyer/lobby areas, we are asking that pet owners not enter the building.

2. When you arrive for your appointment please contact our team at (703) 779-2903 to alert us that you have arrived and what type of vehicle you are in. Please remain in your vehicle and staff will come to meet you. When a team member arrives for your pet, please remove the pet from your vehicle using a secure leash or carrier. Our team member will transport your pet to an exam room for the requested services.

3. We ask that you remain on site in your vehicle during your pet’s visit so that you are immediately available to contact to review history and determine immediate concerns.

4. Once our team has fully evaluated your pet, one of our team members will contact you via phone to review findings, recommendations and answer questions etc. pertaining to this visit. A team member will collect payment via the phone at the end of this discussion.

For Day Admission and Anesthetic Procedures

1. In order to minimize contact distances between our pet owners and our staff in our building that has small spaces including exam rooms and foyer/lobby areas, we are asking that pet owners not enter the building.

2. When you arrive for your appointment please contact our team at (703) 779-2903 to alert us that you have arrived and what type of vehicle you are in. Please remain in your vehicle and staff will come to meet you. When a team member arrives for your pet, please remove the pet from your vehicle using a secure leash or carrier. Our team member will provide you with a printed treatment plan, transport your pet to an exam room for the requested services, and call you to review the plan while you are still on site in your vehicle.

3. Once the procedures/services are complete a team member will call you to review and a discharge appointment will be scheduled. Please call upon arrival and a team member will review discharge instructions, collect payment, and bring your pet out to your vehicle.

For medication and food pick-up

1. Please ensure you have provided adequate time for us to have items prepared and ready to invoice. When you arrive to pick up items, please call and a team member will collect payment over the phone and bring your items out to your car.

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